Frequently Asked Questions (FAQ)

📦 When will my order be shipped?

Orders are typically shipped within 1–2 business days.

🚚 How long does shipping take?

Germany: approx. 1–3 business days
EU: approx. 3–7 business days

⏳ How do pre-orders work?

Pre-ordered items are only shipped once they're released.
Please note: release dates can change due to the manufacturer.

⚠️ Is my pre-order guaranteed?

Because manufacturers only allocate limited quantities, delivery can't always be guaranteed.
If an item can't be delivered, you'll of course receive a full refund.

🃏 Are all products original?

Yes, we exclusively sell original, brand-new products.

🛡️ How are cards shipped safely?

All cards are carefully packaged – e.g. with sleeves, toploaders, or extra protective material.

📩 Can I change my order?

Please contact us as soon as possible after placing your order.